News, helpful links & policies
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News
New Online Booking System – Available Now
Our online booking system is live now and aims to improve patient care and streamline our practice systems.
For appointment bookings and enquiries please call during clinic opening hours or book online now.
Read more about the new Best Health Booking App below:
Enhancing the patient/doctor connection
Bay Village Medical Centre has partnered with Best Health App to improve patient care and communication through a secure and confidential app. The new Best Health App can supply patients with health reminders, appointment reminders, test result follow-ups, awareness messages and more.
Covid 19 Vaccination – Fourth Dose
Bay Village Medical Centre is a free COVID-19 vaccination clinic.
The Australian Technical Advisory Group on Immunisation (ATAGI) has recommended an additional vaccine dose for the following groups:
- Anyone aged 65 years and older
- People who live in aged care or disability care facilities
- People aged 16 and over who have been deemed severely immunocompromised
- Aboriginal and Torres Strait Islander people aged 50 years and older
- ATAGI says people in these categories are at the greatest risk of severe illness from COVID-19.
In the case of some severely immunocompromised people who received three doses as part of their primary vaccination series, followed by a booster, this program means they are now eligible for their fifth shot.
Bay Village Medical Centre
Helpful Information Brochures
Please find our range of brochures that contain great information about our medical centre and our approach to your care. The range of brochures contain helpful information in relation to appointment bookings, results, fee information, policies and more.
You can download, view and print these brochures at home for your convenience:
Helpful links & resources
Here are some very helpful links on a wide variety of health topics.
If you have any further questions, please ask your doctor.
Policies
Bay Village Medical Centre – Policy information.
If you have any questions please contact one of our friendly team members.
Privacy Policy
The team at Bay Village Medical Centre are committed to protecting the privacy of our patients. Information collected is kept strictly confidential and used only for the medical and health care of patients.
Walk-in/Urgent Appointments
Walk-in/Urgent appointments are welcome and will be triaged at reception according to patient needs.
We understand that urgent medical care needs arise – Please contact us as early as possible to ensure we can meet your needs and let other patients know we may need to delay their appointment.
After Hours Doctor Access
National Home Doctor Service – For urgent medical care when your GP is closed:
Open – Weeknights | Weekends | Public Holidays.
Do Not Attend/No Show Policy – Fee
We understand from time to time events occur that may stop you from attending your doctor’s appointment. Please contact us soon as possible if you are unable to attend so we can offer your appointment to another patient in need of medical care.
No show fee – Patients that do not attend their appointment will be subject to a $50 fee. Multiple occurrences may result in the patient receiving a letter and incurring cumulative fees as well as being asked to find another medical practice.
Communication Policy
Bay Village Medical Centre staff may communicate with patients via electronic means using third party software. Information collected is kept confidential and used only for the medical care of patients.
View Bay Village Medical Centre Communication Policy (141kB PDF).
How do we use your Health Information
Patient Health Information Management Policy – When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. In certain circumstances we may share it with third parties to assist in the management of your health.
Our main purpose for collecting, using, holding, and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits, accreditation and business processes (eg staff training).
Feedback & complaints
As a part of our constant improvement approach to patient care we encourage you provide feedback. As a first point of contact please call our friendly reception team on (02) 4334 3222.
Alternatively contact NSW Health Care Complaints Commission:
- Visit their website – www.hccc.nsw.gov.au
- Call: 1800 043 159